Refund policy
TORNA Wear Return Policy
At TORNA Wear, your satisfaction is our priority. That’s why we offer a simple and clear return policy:
Return Period
You can request a return within 14 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
- The item must be in its original condition, unworn or unused, with tags.
- It must be in its original packaging.
- You’ll need to provide the receipt or proof of purchase.
How to Start a Return
- Contact us at support@tornawear.com to request a return.
- Once approved, we’ll send you the return instructions and the address to ship the item back within Egypt.
- Please note: Items sent back without first requesting a return will not be accepted.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the desired item.
Non-Returnable Items
- Sale items.
- Gift cards.
- Customized or personalized products.
Refunds
Once we receive and inspect your return, we’ll notify you if your refund is approved or not.
If approved, you’ll be refunded to your original payment method within 7–10 business days.
Please keep in mind it may take additional time for your bank or payment provider to process the refund.
Damaged or Wrong Items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll work quickly to resolve the issue.
📩 For any return questions, you can always contact us at:
support@tornawear.com