📦 Delivery:
- Standard shipping: 3-4 Working Days Excluding Friday!
- Flat Rate: 80 EGP Cairo-Gize Egypt.
- Other citys Rate: 116 EGP
Return Policy – TORNA Store
- You can request a return within 14 days of receiving your order.
- Items must be unused, unworn, with tags, and in their original packaging.
- A receipt or proof of purchase is required.
How to Start a Return:
- Contact us at support@tornawear.com before sending anything back.
- Once approved, we will provide return instructions and the return address (within Egypt).
- Items sent back without prior approval will not be accepted.
Non-Returnable Items:
- Sale items
- Gift cards
- Customized or personalized products
Exchanges:
- The fastest way is to return the item first, then place a new order after your return is accepted.
Refunds:
- Once we receive and inspect the item, we’ll notify you if the refund is approved.
- Approved refunds are issued within 7–10 business days to your original payment method.
- Your bank or payment provider may need additional time to process the refund.
